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Any Store AIDocs

Appearance

Colors, name, avatar and position of the chat.

Open in dashboard

Go to Chat widget > Appearance to match the chat to your store. Changes show in the Preview as you make them. Select Save when you're done.

Shown at the top of the chat.

  • Name: up to 80 characters. Left empty, the chat shows Chat.
  • Tagline: a second line under the name, up to 70 characters, like "We usually reply in minutes". Leave it empty for no second line.
  • Logo: select Upload logo, or Use an image URL. Use a square image of at least 256 by 256 pixels, in PNG, JPG or WebP. Without a logo, the chat shows the Any Store AI mark.

Accent color#

Used for buttons, shopper messages and highlights. Pick a preset or enter your own hex color, like #3B59FA. Available on every plan.

Home screen#

The first screen shoppers see when they open the chat.

FieldDefaultLimit
HeadlineHow can we help?80 characters
DescriptionAsk about products, shipping, returns or your order.200 characters
Button textStart a conversation60 characters
Text below the buttonReplies instantly80 characters
The Home screen shoppers see first. Headline, description and button text are yours to change.

Powered by Any Store AI#

Your plan sets this, so there's no switch.

  • Free: the chat shows Powered by Any Store AI at the bottom. Select Upgrade to remove to choose a plan.
  • Growth and Pro: it's removed. The row shows Removed.

See Plans and billing.

Position#

The chat sits in the bottom right corner by default. On Shopify, change it in the theme editor: open App embeds, select Any Store AI Chat and pick Bottom left or Bottom right under Widget position.

Preview#

Use Desktop and Mobile to check both sizes. The tabs show the Home, Chat and Closed screens, plus Away when your live chat has hours or is set to away.

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Still stuck? Contact support and we'll reply by email.