Connect your store

When you install from Shopify, your store connects on its own. Here's what the assistant reads, and how to connect another store.

What the assistant reads#

• Products, prices and stock are read live from your store each time a shopper asks. There's no catalogue to sync.
• Shipping and refund policies are read live from your Shopify settings.
• Store pages like your FAQ or size guide are added to your Knowledge base. When a store first connects, the pages shoppers ask about most are added for you.
• Discounts are read from Shopify. The assistant only shares the codes you allow. See Sales.

Price and stock changes in Shopify show up in the next answer.

Connect another store#

More than one store on one account is managed in the full dashboard. Inside Shopify admin, the app only shows its own store.

1. 1

   Go to Stores in the dashboard menu.

2. 2

   Select Connect store, then Install from the Shopify App Store.

3. 3

   Install the app on the other store and approve the permissions. The store shows up in Stores once it's installed.

Reconnect a store#

Reconnect when the dashboard asks you to, for example to approve a new permission like checkout access for abandoned checkout emails. Reconnecting makes a new widget key. The app embed picks it up by itself.