Team members

Invite people to help reply to shoppers. Go to Settings > Team.

Seats#

The count includes you and pending invites.

Invite someone#

1. 1

   Go to Settings > Team

2. 2

   Enter their Name and Email

   Their name shows on their replies.

3. 3

   Select Send invite

They get an email and join by signing up with that address.

Remove someone#

Select remove next to their name and confirm. They're signed out and lose access. Their replies stay in your chats. To stop a pending invite, cancel it the same way.

What only the owner can do#

Team members can reply in Inbox, edit settings and automations, and pause a store. Only the account owner can:

• Change the plan.
• Invite or remove team members.
• Change business details: business name, notification email and reply-to email.
• Delete a store.
• Connect or disconnect integrations, like newsletter lists, Google Analytics, Judge.me, Smile.io, webhooks, Instagram and Messenger.
• See and export newsletter subscribers.
• See the Activity log.

Notifications#

In Settings > Notifications, the account owner chooses which alert emails the account gets. They go to the notification email in Settings > Business.

• A shopper is waiting for you: if nobody replies within 3 minutes.
• The assistant can't answer a question: the chat is also flagged in Inbox.
• A return is requested: approve or decline it in Shopify.
• Weekly summary: last week's sales, chats and next steps, every Monday.

Sound and pop-ups turns on alerts on this computer.