Behavior

Go to AI assistant > Behavior to set how the assistant replies on each store. Select Save when you're done.

Assistant replies#

Turn the assistant on or off for this store. This change saves straight away.

• On: the assistant answers shoppers.
• Paused: answers come from your knowledge base only, without AI. Use it if you need to stop replies quickly.

About your business#

A short description the assistant always knows, up to 600 characters. Say what you sell and who you sell to.

Language#

Under Reply language, choose Shopper's language to reply in the language the shopper writes in. Or pick one language for every reply.

Read more links#

On by default. Answers link to the page the answer came from, so shoppers can read more.

Tone#

How replies sound. Set each slider from one end to the other:

• Formality: very formal to very casual.
• Reply length: very brief to very detailed. The default is Brief.
• Energy: very reserved to very enthusiastic.
• Wording: very technical to very plain.

Tone is on Growth and Pro.

Rules#

Instructions the assistant always follows, like "Always mention delivery dates". Rules are on Growth and Pro.

1. 1

   Select Add rule, or start from an example like Shorter answers.

2. 2

   Give it a Rule name and write What the assistant should always do.

3. 3

   Select Save

You can add up to 8 rules and turn each on or off. You can also add a rule from a test chat with Fix this reply > Always do this.

Emojis#

Off by default. Turn it on for the occasional emoji in replies. On Growth and Pro.