Plans and billing

Any Store AI has three plans: Free, Growth and Pro. You pay through Shopify, on your Shopify bill. Go to Plan and usage in the dashboard menu.

Free trial#

Every new account gets Growth free for 14 days. No payment is needed. When the trial ends, your account moves to Free unless you choose a plan. We email you 3 days before it ends.

Plans#

Every plan includes product search, order status, live chat, the accent color and email support.

Founding price#

The first 20 stores to subscribe pay a lower price, locked for life: Growth $9.99 and Pro $29.99 a month. Plan and usage shows how many founding spots are left.

What counts as a conversation#

One chat is one conversation, up to 20 shopper messages. A chat only counts once the assistant replies. Test chats don't count. Your count resets on the 1st of each month.

When you reach your limit#

A chat already under way is never cut off. New chats can't start until the count resets, or until you upgrade. Shoppers who try get answers from your help pages where possible, and can leave their email.

At 80%, Plan and usage shows a warning so you can upgrade in time.

Change your plan#

1. 1

   Go to Plan and usage

2. 2

   Select Upgrade or Switch on the plan you want. Shopify's plan page opens.

3. 3

   Approve the plan in Shopify

   You return to the dashboard, which confirms your new plan.

With more than one store, choose which store to bill under Billed through. Only the account owner can change the plan.

Cancel or downgrade#

Cancel your subscription in Shopify and your account moves to Free. Nothing is deleted: chats older than 30 days are hidden until you upgrade again.

Invoices#

Invoices are in your Shopify admin, under Settings > Billing.