Dashboard home

Dashboard is the first page you see. It shows how your assistant is doing and what needs you. Switch between 7 days and 30 days at the top.

Chat status#

A line at the top tells you the chat is working, with the time of the last chat. If something's wrong, it shows what to fix:

• Chat on your store: Connected, Not connected or Can't check. Select Check now after a change.
• Assistant replies: On or Paused.
• Plan: your plan, trial days left and this month's conversations.

Needs your attention#

Things to act on, each with a button:

• The chat is off on a store.
• Assistant replies are paused.
• Unanswered questions to answer.
• Chats waiting for your team.
• Emails waiting because a sending limit was reached.
• Your Growth trial ends soon.

Key numbers#

• Sales from chats: paid Shopify orders linked to a chat.
• Conversations, compared with the period before.
• Answered by the assistant: the share of chats it handled without being flagged.
• Return on plan: sales from chats compared with what you pay. It shows after your first 3 orders, in USD only.

More on the page#

• What shoppers asked: top topics, linked to Inbox.
• Top products in chat: most recommended and most added to cart.
• Recent conversations: your latest 5 chats.

How sales are counted#

An order counts when it's a paid Shopify order linked to a chat: paid from a cart the assistant built, or by the same shopper soon after chatting. It's a link, not proof the chat made the sale. Each order counts once. Cancelled orders and test chats don't count.

Quick start#

Until setup is done, the menu shows Quick start with four steps: Connect your store, Make it yours, Turn on the chat and Get your first chat. Hide it with the close button.

Light or dark#

Select the sun or moon in the top bar to switch between light and dark. These docs use the same choice.