Knowledge base

The knowledge base is what your assistant reads to answer questions about your store. Go to AI assistant > Knowledge base.

Products, prices, stock and your Shopify shipping and refund policies are read live from your store. You don't need to add them here.

Add store pages#

The fastest way to start. Works for Shopify stores.

1. 1

   Select Add page or file, then Store pages.

2. 2

   Check the selected pages

   The pages shoppers ask about most, like FAQ, shipping, returns and size guides, are selected for you.

3. 3

   Turn on Include blog posts if your blog answers shopper questions.

4. 4

   Select Add pages

Your own store pages don't count toward your plan's source limit.

Add a web page#

1. 1

   Select Add page or file, then Web page.

2. 2

   Paste the page link

   The page must be public.

3. 3

   Select Add page

To pick up changes on a page, open its menu and select Refresh.

Add a file#

Select Add page or file, then File. Upload text (.txt) or Markdown (.md) files, up to 2 MB each. You can add several at once.

Q&A#

A question with your own answer. The assistant uses it as written. Use Q&A for answers that aren't on any page.

1. 1

   Select Add Q&A

2. 2

   Enter the Question, like "Do you ship to Canada?", and your Answer.

3. 3

   Select Save Q&A

Answering an unanswered question or using Fix this reply in a test chat also saves a Q&A.

Remove a source#

Open the source's menu and select Remove. The assistant stops using it straight away. Select several to remove them together.

Limits#

Your own store pages and Q&A don't count toward extra pages and files. Adding the same link again updates it and doesn't count as a new source.