FAQ

Do I need to know code?#

No. On Shopify, you turn the chat on in your theme editor. See Install on Shopify.

Does it work if my store isn't on Shopify?#

Yes. We set up custom websites with you and bill you directly. Then you paste the code from Chat widget > Installation into your site. See Custom website.

Which languages does it speak?#

By default it replies in the language the shopper writes in. You can also pick one language in Behavior.

Where does it get its answers?#

Products, prices, stock and your Shopify policies are read live from your store. Everything else comes from your Knowledge base.

Can it check out for shoppers?#

It builds a cart in the chat, shows the total, and shares a Shopify checkout link once the shopper confirms. Shoppers pay in your normal Shopify checkout.

What counts as a conversation?#

One chat is one conversation, up to 20 shopper messages. It only counts once the assistant replies. Test chats don't count.

Is there a free trial?#

Yes, for Shopify stores. Growth and Pro start with a 7-day free trial, shown when you approve the plan in Shopify. Cancel before it ends and you are never charged.

What's the founding price?#

The first 20 paying stores can pick a founding plan on Shopify's plan page. The price stays while you stay subscribed. See Plans and billing.

How do I pay?#

Shopify stores pay through Shopify. Charges show on your Shopify bill, and invoices are in your Shopify admin under Settings > Billing. Custom websites are billed by us. See Plans and billing.

Can my team reply to chats?#

Yes. Growth includes 2 people and Pro 5, you included. See Team members.

Do I need to leave Shopify admin?#

No. Every feature, including reports, email automations and settings, works in the app in your Shopify admin. See Use it in Shopify admin.

Can I talk to shoppers myself?#

Yes. Reply to any chat in Inbox, and turn on live chat so shoppers can ask for a person. See Reply to shoppers.

Will it email my customers without consent?#

No. Marketing emails only go to customers who accepted marketing in Shopify, and every email has an unsubscribe link. See Who gets emails.

How do I get help?#

Email support@anystoreai.com. We reply within one business day.