Unanswered questions

When the assistant can't answer a question with confidence, the question shows here. Answer it once and the assistant knows from then on. Go to AI assistant > Unanswered questions.

How questions get here#

• The assistant couldn't find a confident answer in your products, policies or knowledge base.
• Or your assistant was paused and no page in your knowledge base matched.

The list covers the last 30 days. Questions asked in different words are grouped, and the ones asked most come first. Test chats don't count.

Answer a question#

1. 1

   Select Answer on the question.

2. 2

   Write your answer and select Save Q&A.

The answer is saved as a Q&A in your Knowledge base and the question leaves the list.

Other actions#

• Ignore: take the question off the list without answering it, for example when it's off topic.
• Open chat: read the conversation where it was asked.

Training score#

Under the list, Training score rates how well your assistant is set up, out of 100. Its checklist shows what to do next, like adding store pages, describing your business, adding 5 Q&A answers and answering open questions. Some items, like tone and rules, are on Growth and Pro.