Reports

Reports shows how chats, answers and sales change over time. Reports are on Pro.

Pick a period#

Choose 7 days, 30 days or 90 days. The default is 30 days.

What's in a report#

• Chats: compared with the period before.
• Answered by the assistant: chats that didn't need review.
• Carts built in chat: carts confirmed in the chat, before checkout.
• Shopper rating: the share of rated chats marked helpful.
• Sales from chats: orders, average order and share of store sales.
• Chats per day.
• What shoppers ask about: chats by topic.
• Questions it couldn't answer: the latest 10. Use Fix this reply to teach it.
• Busiest times: shopper messages by day and hour, in your live chat time zone.

Download chats#

Select Download CSV to export up to 5,000 chats, newest first. Each row has the start time, store, customer name and email, number of messages, topics, outcome, rating, whether it needs review, and a link to the chat.