Getting Started
Your first conversation
The best way to know the assistant is working is to talk to it the way a customer would.
Open your live storefront, click the chat widget, and try a few questions a real shopper might ask. Watch for a natural, on-brand reply grounded in your actual catalogue — not a generic answer.
Example prompts to try
- “Do you have this in size M?”
- “What's your return policy?”
- “Add two to my cart”
- “Something warm for winter evenings, under $50”
Each of these test messages counts toward your plan the same way a real shopper's chat would — one conversation per chat session, no matter how many messages it takes. See Billing & plans.