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Notes on AI, commerce, and running a store.

Practical writing from the team building an AI store assistant. Not thought leadership — what we learned this month, shipped.

A shopper typing a question into a store's chat window at night

Your customers are asking. Are you answering fast enough?

Most store owners lose sales they never see. Not to a competitor's price, but to a question that sat unanswered for nine hours.

Sumon Mondal