Subprocessor List
Last updated: 2026-10-17
Any Store AI uses the following subprocessors to provide the Service. We will update this list as subprocessors change.
| Subprocessor | Purpose | Data involved |
|---|---|---|
| OpenAI | AI chat replies, and other text like greetings and suggested answers | Shopper messages and photos, store data needed for the answer |
| Anthropic | AI chat replies, as a backup to OpenAI | Shopper messages and photos, store data needed for the answer |
| Voyage AI | Search data for the knowledge base | Knowledge content and shopper questions |
| OpenRouter | Suggested product questions, as a backup | Product details only. No shopper data |
| Shopify | Store catalog, cart, and order data; subscription billing | Product catalog, cart/order contents, plan/billing status |
| GreenCloud (network: xTom), Singapore | Application hosting | All application data (infrastructure only) |
| Cloudflare | Network security and content delivery | Request metadata and traffic passing through (encrypted in transit) |
| Backblaze | Encrypted off-site database backups | Full database (encrypted before upload) |
| Sentry | Error monitoring | Error/stack-trace metadata (PII-scrubbed) |
| Resend | Email delivery (automation emails, cart reminders, newsletter confirmations, team replies, account emails) | Recipient name and email address, email content |
| Clerk | Merchant dashboard sign-in | Merchant name, email, sign-in and session data |
| hCaptcha | Spam protection on our website forms | Captcha token and the visitor's IP address |
| Zoho Mail | Our email inbox | Emails you send us |
Integrations a merchant connects, like Klaviyo, Mailchimp, HubSpot, Zapier, webhooks, Google Analytics, Judge.me or Smile.io, only receive data once the merchant connects them.