# FAQ

> Short answers to common questions.

Source: https://anystoreai.com/docs/faq/  
Last updated: 2026-10-17

## Do I need to know code?

No. On Shopify, you turn the chat on in your theme editor. See [Install on Shopify](https://anystoreai.com/docs/install/).

## Does it work if my store isn't on Shopify?

Yes. We set up custom websites with you and bill you directly. Then you paste the code from **Chat widget > Installation** into your site. See [Custom website](https://anystoreai.com/docs/custom-website/).

## Which languages does it speak?

By default it replies in the language the shopper writes in. You can also pick one language in [Behavior](https://anystoreai.com/docs/assistant/behavior/#language).

## Where does it get its answers?

Products, prices, stock and your Shopify policies are read live from your store. Everything else comes from your [Knowledge base](https://anystoreai.com/docs/assistant/knowledge-base/).

## Can it check out for shoppers?

It builds a cart in the chat, shows the total, and shares a Shopify checkout link once the shopper confirms. Shoppers pay in your normal Shopify checkout.

## What counts as a conversation?

One chat is one conversation, up to 20 shopper messages. It only counts once the assistant replies. Test chats don't count.

## Is there a free trial?

Yes, for Shopify stores. Growth and Pro start with a 7-day free trial, shown when you approve the plan in Shopify. Cancel before it ends and you are never charged.

## What's the founding price?

The first 20 paying stores can pick a founding plan on Shopify's plan page. The price stays while you stay subscribed. See [Plans and billing](https://anystoreai.com/docs/account/plans-and-billing/#founding-price).

## How do I pay?

Shopify stores pay through Shopify. Charges show on your Shopify bill, and invoices are in your Shopify admin under **Settings > Billing**. Custom websites are billed by us. See [Plans and billing](https://anystoreai.com/docs/account/plans-and-billing/#custom-websites).

## Can my team reply to chats?

Yes. Growth includes 2 people and Pro 5, you included. See [Team members](https://anystoreai.com/docs/account/team/).

## Do I need to leave Shopify admin?

No. Every feature, including reports, email automations and settings, works in the app in your Shopify admin. See [Use it in Shopify admin](https://anystoreai.com/docs/install/#use-it-in-shopify-admin).

## Can I talk to shoppers myself?

Yes. Reply to any chat in Inbox, and turn on live chat so shoppers can ask for a person. See [Reply to shoppers](https://anystoreai.com/docs/inbox/replying/).

## Will it email my customers without consent?

No. Marketing emails only go to customers who accepted marketing in Shopify, and every email has an unsubscribe link. See [Who gets emails](https://anystoreai.com/docs/marketing/email-automations/#who-gets-emails).

## How do I get help?

Email [support@anystoreai.com](mailto:support@anystoreai.com). We reply within one business day.